All orders are generally processed within ten (10) business
days. Orders are shipped via UPS and shipping
charges apply. Shipping charges will be added at checkout.
Please note that UPS does not deliver to PO Boxes.
Return and Cancelation
Serge Normant will be happy to accept returns for credit for any
unused merchandise returned within 30 days of purchase. Unfortunately
and without exception, we can not accept returns on used products.
Simply enclose a note with your receipt (please note it must be a
receipt from Serge Normant and not from any other vendor, name, address, telephone number, and
return explanation and put it in the box with your product. Ship all
returns to: PDR, 300 Kennedy Drive, Sayreville, NJ 08872. When we
receive your returned order we will issue a credit to the credit card
used for purchase within 30 days of receipt of your returned order in
the amount of your original purchase (unfortunately, we can not credit
your shipping charges). We will notify you by email, phone, or mail
once this has been completed.
Serge Normant Privacy promise for consumers.
While information is the cornerstone of our ability to provide superior
service, our most important asset is our customers' trust. Keeping customer
information secure, and using it only as our customers would want us to, is a
top priority for all of us at Serge Normant. Here then, is our promise to our individual customers:
1. We will safeguard, according to strict standards of security and
confidentiality, any information our customers share with us.
2. We will limit the collection and use of customer information to the
minimum we require to deliver superior service to our customers, that
includes advising our customers about our products, services and other
opportunities, and to administer our business.
3. We will permit only authorized employees, who are trained in the
proper handling of customer information, to have access to that information. Employees who
violate our Privacy Promise will be subject to our normal disciplinary process.
4. We will not reveal customer information to any external organization
unless we have previously informed the customer in disclosures or
agreements, been authorized by the customer, or are required by law.
5. Whenever we hire other organizations to provide support services, we
will require them to conform to our policy standards and to allow us to
audit them for compliance.
6. We will tell our customers how and where to access
their account information (except when we're prohibited by law), and how to notify us about errors which we will promptly correct.
We will continuously assess ourselves to ensure that customer privacy is
respected. We will conduct our business in a manner that fulfills our
promise in the many nations in which we do business.
www.sergenormant.com is the source of information about our products for direct to customer sales. This disclosure is
intended to explain how personally identifiable information ("Information") that is collected through this web site may later be disclosed.
Categories of personally identifiable information collected on Sergenormant.com. If you simply register to use the web site, we will collect basic
Information about you, such as name e-mail address and zip code.
www.sergenormant.com uses "cookie" technology. A cookie is a piece of information which a web server may place on your computer when you visit a web site.
Notice of changes
was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.